Yes, we do offer international shipping! Here are the key details:

1. Availability: We ship to many countries around the world. You can check the list of available countries at checkout.
2. Shipping Fees: International shipping fees and delivery times vary based on your location. These details will be displayed during the checkout process.
3. Customs and Duties: International orders may be subject to additional customs fees, taxes, or duties, depending on your country's regulations. These charges are the responsibility of the buyer and will not be included in your order total.

If your country isn’t listed, feel free to contact us to see if shipping can be arranged.

Your order will typically be processed and shipped within 1-3 business days after it is placed. Here's a breakdown of the process:

1. Processing Time: After your order is placed, we prepare it for shipment. This usually takes 1-3 business days.
2. Shipping Time: Once shipped, the delivery time depends on the shipping method you selected at checkout and your location. You will receive an email with a tracking number once your order has been shipped.

Please note that during holidays or sales, processing times may be slightly longer.

Our return policy allows you to return items within 30 days of receiving your order, provided the products meet the following conditions:

1. Eligibility: The item must be unused, unopened, and in its original packaging.
2. Refund or Exchange: You can choose between a refund or an exchange for another product of equal value.
3. Return Process:

Please note:

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or incorrect.
• Refund Processing: Once we receive your return, we will inspect the items and process your refund within 7-10 business days.

If you have any questions or need help with a return, feel free to reach out to our support team.

The delivery time for your order depends on several factors:

1. Processing Time: Orders are typically processed within 1-3 business days.
2. Shipping Method: The shipping method you select at checkout affects delivery time.
3. Location: Delivery times can vary based on your location and whether the shipment is domestic or international.

You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress. If you have any concerns about the delivery time, please contact our customer support for more information.

To make a purchase, follow these steps:

1. Browse Products: Navigate through our catalog of dental care goods and select the items you wish to buy.
2. Add to Cart: Click the "Add to Cart" button for each product you want to purchase.
3. View Cart: Once you have all the items you need, click on the shopping cart icon to review your selected products.
4. Checkout: When you're ready, proceed to checkout. You'll be asked to enter your shipping and payment information.
5. Confirm Purchase: After confirming your details, submit your order. You’ll receive a confirmation email with the order details and tracking information once it ships.

If you encounter any issues, feel free to contact our customer support.

After you place your order, you will receive a confirmation email at the address you provided during checkout. The email will include:

1. Order Number: A unique number for tracking your order.
2. Order Details: A summary of the products you purchased, along with the total cost.
3. Shipping Information: The address where your order will be delivered and the estimated delivery date.

If you don't receive a confirmation email within a few minutes, please check your spam folder or contact our customer support team for assistance.

Yes, you can change your shipping address after placing an order, but only if the order has not yet been shipped. To request a change:

1. Contact Customer Support: Reach out to our support team as soon as possible. Provide your order number and the new shipping address.
2. Timing Matters: Address changes are only possible before your order is processed for shipping, so the sooner you contact us, the better.

If the order has already shipped, unfortunately, we won't be able to modify the address. However, we can assist in coordinating with the shipping carrier if possible.

Once an order is placed, the billing address cannot be changed for that specific order. However, you can update your billing address for future purchases. If you entered an incorrect billing address and are concerned about payment processing:

1. Payment Issues: If there’s an issue with your payment, our system will notify you, and you can re-enter your payment details with the correct billing address.
2. Contact Customer Support: If you have any concerns about the billing address after placing your order, feel free to contact our customer support for further assistance.

For your next purchase, ensure you update the billing address in your account settings.

You can find information on our sustainability practices in the following places:

1. Sustainability Page: Visit our dedicated sustainability page on our website for detailed information about our efforts to minimize environmental impact, including our sourcing practices, packaging materials, and energy use.
2. Product Labels: Look for sustainability information on our product labels, which may include details about eco-friendly materials or certifications.
3. Customer Support: Contact our customer support team for any specific questions or to learn more about our sustainability initiatives.

We are committed to making environmentally conscious choices and continuously improving our practices to support a sustainable future.

Yes, we do offer gift cards! Here's how you can get and use them:

1. Purchase Gift Cards: You can purchase gift cards directly from our website. Choose the amount and delivery method (digital or physical).
2. Receive Gift Card: If you choose a digital gift card, it will be emailed to the recipient immediately. For physical gift cards, it will be mailed to the address you provide.
3. Redeem Gift Cards: To use a gift card, simply enter the gift card code during checkout. The amount will be applied to your order total.

If you have any issues with purchasing or redeeming a gift card, please contact our customer support for assistance.